FAQ


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1. What is PupWalkr?

PupWalkr is your reliable, peer-to-peer, on-demand dog walking service. Home grown right here in Atlanta. Whether you are on a phone or computer, you can send a professional dog Walkr right to your pup with only a few clicks!

2. How much does it cost?

You have the option of buying a Single ($20/walk), a package of 5 ($17/walk), a package of 10 ($15/walk), or a package of 20 ($13/walk).

The packages let you purchase your walks in bulk ahead of time and save money while doing so. They will never expire and will always stay with your account. 

3. Who are the Walkrs?

All of our Walkrs are experienced animal handlers that meet (or exceed) the following qualifications: animal handling experience, animal behavior experience, passed a FCRA background check, passed our vetting process, and passed our in-person training course.

All of our Walkrs are fully insured and bonded with less than 1% of applicants invited to join the PupWalkr platform.

For more on our Walkrs, click HERE.


4. How will the Walkr access my residence?

For your door, you can:
- Hide your key and describe its location in your walk notes.
- Put your key in a lockbox near the door.
- Approve a key release for PupWalkr at your front desk (if applicable).
- Describe another method you’d prefer to use in your notes section.

For your gate, you can:
- Approve a key release for PupWalkr through us or directly with your front office
- Give us your gate code call box #
- Give us a key fob (by hiding it or storing it in an accessible lockbox)
- Choose another method that you prefer


5. Will it be the same Walkr every time?

PupWalkr is a peer-to-peer platform. While we cannot guarantee the same Walkr every time, you have the ability to choose your Walkr. So, if you book far enough in advance, you can lock in your favorite Walkr! Every Walkr has been vetted by PupWalkr, background checked, and given best practice guidelines to deliver you the best service possible. To see some of our current Walkrs, please see our walkr profile page HERE.


6. What does On-Demand mean for me?

We've built PupWalkr to fit around your life, so you can schedule a new walk or cancel an existing walk up until 1 hour before the appointment time with no penalty whatsoever. This is easily done online directly through our scheduling interface!
If you need to cancel a walk under the 1 hour limit, you can reach out to us and let us know. But, it will still count as a walk used as our Walkr would be en route and must be compensated.


7. How long are the walks?

The walks are completely catered to your individual pup. Whether your pup prefers to spend the entire time running around outside, or coming back inside quickly for their daily fill of belly rubs, our Walkrs will watch for their behavior and ensure your pup gets the walk they want!

Each visit lasts for 30 minutes, but the actual walk time may vary based upon factors specific to your housing situation.

Factors that may affect the length of the actual walk:

1. If your actual residence is a long distance from the parking spots you designate.
2. If your front office takes longer than 5 minutes to get our walkr a key (for key releases).
3. If you do not answer the Walkr's call on the call box or if your call box is not functioning properly.
4. If your pup is difficult to either get on the leash, or settle back inside.
5. If your pup has made a mess in your residence, and the Walkr has chosen to clean it up on your behalf.

Please remember that our Walkrs are booked for several walks in a row, and cannot be delayed. If any of the above mentioned things happen on a visit, it is up to the discression of the Walkr as to when they start the time for the 30 minute visit.


8. What is the 45 Minute Range for the walk?

The 45 Minute Range specifies the interval of time that our Walkrs have to pick up the pup. This gives our Walkrs the time they need to properly care for each pup and settle them back in after every walk. 

No matter when the Walkr arrives, your pup will always have a full 30 minutes to themselves!


9. What if my dog has special needs?

All of our walks are catered individually to your pup. For any special needs or instructions you’d like to leave for your Walkr, use the notes section in your account. This will be added to every single walk invitation and let the Walkrs walk your pup exactly as you want!

10. What if I have multiple dogs?

Our prices are for one dog, but each additional dog owned by you that is added to the visit is just $5 more! The dogs should be well socialized together and should be able to comfortably walk together. If the two dogs have different walking preferences (active vs slow), our Walkr will cater the walk for the slower and more passive dog unless otherwise noted.

To add your new dog(s) to each visit, you can just update your notes to include them as our Walkrs will also let us know. We then apply the $5 fee per visit at the end of each week based on how many walks you booked (no need to worry about using partial credits)!

Multiple users may also choose to have their dogs walked together (yay for buddy walks!). This must be requested via email, so we can properly set it up (support@pupwalkr.com), and it will simply use a single credit from each owner.

11. Will my dog be walked with others?

Unless requested by you and the other owner, your pup will be walked and cared for separately from all other requests. A full 30 minutes of attention just for your pup!


12. How do I add walk credits to my account?

Walks can be purchased individually or in bundles. Remember to use the same email that you use for your account when checking out. That way, the walks you purchase are automatically added to your account and ready for use! You can visit our purchasing page HERE.


13. Am I restricted to a maximum or minimum number of walks I can schedule in a week?

You can schedule your walks as frequently or infrequently as you wish! We will never restrict you to a minimum or maximum number of walks over any span of time.

Once the walks are on your account, they will never expire, so use them at your leisure!


14. How do I get started?

All new customers can try out our service completely risk free because your first walk on the platform comes with a money back guarantee!

Add some walks to your account, set up an access method (written in your notes section), and book your first walk HERE. If you are not completely satisfied with the service after your first walk, PupWalkr will refund you the FULL amount of your order.


15. How does the money back guarantee work?

Your first walk comes with a money back guarantee. A representative will reach out after your first walk to follow up with how things went. If you aren’t completely satisfied with the service for any reason, we will happily refund you the full amount of your order!


16. Do you have insurance?

Yes!

All of our Walkrs are insured and bonded for any property damage, bodily injury, pet injury, key loss, and medical expenses. We take safety seriously, and our insurance policy is extremely comprehensive to reflect that for both you and your pup.


17. How do I use PupWalkr?

Everything is handled online! You can choose to first purchase a walk package for your account to get the benefits of our bulk pricing discounts HERE. Just remember to use the same email address when creating your scheduling account that you use when you check out!

Or, you can go straight to your zip code's scheduling page from the drop down menu under the "Book A Walk" link at the top of this website. From there, you can follow the scheduling interface and book a walk at our Single's price.

During the scheduling process, you'll set up an access method for your residence (front desk key release, gate code, realtor lockbox, etc.) so the Walkrs can get to your pup. There will be a form to fill out, and you can leave any notes you'd like!

As long as you have your details like parking, access method, room location, etc. ready to go, you can get started with walks today!

And remember, your first walk is completely risk free! If you are unhappy with the service for any reason, we will happily refund you the full amount of your order.


Call us if you have any additional questions. We're happy to talk to you!

678-567-6956